FAQ

Frequently Asked Questions

If I order now, when is my fromage coming?

Below FAQ are some common concerns of our clients before purchasing the products. If you have other questions, please just send it to bzidler@gmail.com

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Can I get delivered anywhere?

No. Currently we accept only the following postcodes of west London: SW13 (Barnes), SW14 (Putney, Roehampton), SW15 (East Sheen, Mortlake), TW9 and TW10 (Richmond), TW1, TW2, TW3 and TW4 (Twickenham).

Best day and time to order?

From Tuesday to Thursday you can order from 9am to 2pm, and you will get the products the next day (Wednesday to Friday). Of course you can always go on the website and order at any other day/time of the week, but then after Friday 2pm the next delivery will be Wednesday morning. So please use the recommended day/time of order

At what time do I get the delivery?

Depending on several parameters, including the traffic, it may arrive at any time. But we try to bring it to you as soon as we can, after 9am. Don’t become too impatient. Calling us will just slow down the trip.

I prepare a big party, I need something unique. Can you make it?

We may consider special orders in the future, but currently you can only order what is on the website.

There is a mistake and I did not receive exactly what I ordered?

Errors can always happen. We will try to fix them by offering substitute cheese. It can be resolved during the delivery, or later.

Any refunds?

Once payment has been accepted there is no going back, or cancelation. But as mentioned before, arrangement can be discussed with Michel.

Can I get wine with my cheese?

We can only sell what is on the site. But we may extend the collection of products later, and we agree that a good wine would be nice with the cheese. :-)

Can I get any weight of Comte?

For cheese such as Comte, Cantal, Gorgonzola…sold by weight (a la coupe), we have specified a unit of 200g. So by asking for 3 units you would get 3x200 = 600g.

Delivery is free for orders above £30

And only £4 for less than £30

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